Tourbillon Customer support & F.A.Q

Customer service & F.A.Q:

What is the shipping method?

To see the shipping details, see the "Shipping from our international warehouse to USA" tab. 

What is the payment method?

The payment system used is paypal, it's one of the most used payment methods, the most secure and which allows you to have a detailed follow-up of your payment and the follow-up of your parcel.

I have some questions about the tourbillon before buying it. How can I contact you?

You can ask us all the questions you want, at any time about the purchase of this tourbillon watch by using the link "contact" at the top of the site. Fill in the form, and don't forget to put a valid email address so that we can answer you. We will answer you within a few hours. Do not hesitate to contact us!

Is there a tracking number with the shipping?

Yes there is a tracking number, it is usually available within 2 to 5 days and it will be sent to you immediately by email and will also be available in paypal. If you want the address of a website or a powerful smartphone application to track the packages, do not hesitate to contact us.

I have changed my mind about my purchase and would like to cancel it, is this possible?

 No, it is only possible to get your money back if your watch is damaged, due to the delivery and by sending us pictures proving the problems. See the "Shipping from..." tab for all the details about the delivery.